This policy explains how returns, exchanges and refunds work for goods bought directly from us. Purchases made on Amazon.ae or Noon follow those platforms’ policies instead — see the section below.
Retail returns
If you bought directly from us as a consumer, you may return an item within 14 days of receiving it, provided that:
- The item is unused and in its original condition.
- Original packaging, accessories, manuals and any free items are included.
- Any factory seal is intact.
- You can show proof of purchase — an invoice or receipt.
Items we cannot accept back
- Personal care, grooming and beauty items where the hygiene seal has been opened.
- Items damaged by misuse, accident or unauthorised repair.
- Software, prepaid cards or digital codes once activated.
- Goods specially ordered or customised to your specification.
- Wholesale and bulk orders — see below.
Faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, tell us within 7 days of delivery with photographs. We will arrange collection at our cost and, at your choice, replace the item or refund it in full.
For faults that appear later, the manufacturer warranty applies. We will help you make the claim and, where the manufacturer authorises it, handle the return on your behalf.
How to start a return
- Email hello@foni.ae with your invoice number and the reason.
- We reply within one business day with a return reference.
- Return the item using the instructions we send you.
- We inspect it and process the outcome.
Refunds
- Refunds are issued to the original payment method.
- Processing takes 7 to 14 business days after we receive and inspect the item. Your bank may take longer to show it.
- Original shipping charges are refunded only where the item was faulty or incorrect.
- Return shipping is your cost unless the item was faulty, damaged or wrongly supplied.
Wholesale and bulk orders
Wholesale orders are not returnable on change of mind. Claims for shortage, damage in transit or manufacturing defect must be raised within 7 days of delivery, supported by photographs and, where applicable, a carrier damage report.
Where a defect claim is accepted, we will replace the affected units in the next shipment or issue a credit note against a future order.
International orders
For goods shipped outside the UAE, return shipping, import duties and any re-import charges are the buyer’s responsibility unless the goods were faulty or wrongly supplied. Please contact us before returning anything internationally — unannounced returns may be refused at customs.
Marketplace purchases
Bought on Amazon.ae or Noon? Start the return through that platform’s own returns process, which is governed by their policies and timelines rather than this one. We handle the item once it reaches us through their system.
Contact
Email hello@foni.ae and we will reply within one business day.